Solitair Holidays UK Ltd is service provider for Best Season Av Dr Mário Soares, s/n, pav. Multi.-topo sul, 2040-313, Rio Maior. Portugal It is our wish that you thoroughly enjoy your holiday and therefore we would urge you to read the booking conditions and important information before booking your holiday. We hope you will nd the information useful. Set out below are the conditions that apply to your holiday with us. Our intention is to avoid complicated and lengthy legalese in our relationship with you and to ensure that principles of fairness and reasonableness should apply in the unlikely event of there being any dispute between us.
Please read these terms carefully before completing and signing the online booking form. The full contents of our brochure / website form the basis of your contract with us. Please ensure that you have read and understood all information on this and other pages. Your contract with Solitair Limited commences on the date of issue of the conrmation invoice. Your holiday contract will be with Solitair Limited trading as Solitair Holidays whose registered office is Solitair House, 7 Arundel Street, Manchester, M15 4JZ. Solitair Holidays is fully bonded under Air Travel Organisers Licence number 6184.
BOOKING AND PAYMENTS
If your booking is with an airline that you are the principal and you are authorising us to act as your agent in arranging that booking. In all other cases , we are acting as the Travel Provider’s agent in arranging your booking and the Travel Provider is the principal, or the agent to the principal. Where we are acting as your agent in arranging your booking, by acceptance of these Agency Terms of Business you are giving us your authority to liaise with the Travel Provider direct on your behalf.
When processing your booking we will arrange for you to enter into a contract with the provider of the travel related service including, among others, tour operators, airlines, hotels, accommodation providers, amusement parks and cruise companies
The appropriate deposit plus (optional) insurance must be paid when completing and returning the booking form. The balance is due not later than 10 weeks prior to departure, and if not so received Solitair Holidays have the right to cancel the booking. Payment of your holiday may be made by cash, debit or credit card.
Payment by Visa or MasterCard is acceptable subject to a 2% surcharge & Amex is 3% surcharge. All Debit cards, Delta, Visa Debit, Master Debit, Solo, Electron cards are subject to no surcharge. A minimum card charge of £5 applies on all credit card payment from £1 – £250. Solitair Holidays reserve the right to cancel or refuse to accept any booking at any time.
“All the flights and flight-inclusive holidays [in this brochure] [on this website – as appropriate] are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: http://www.atol.org.uk/ATOLCertificate ”
YOUR FINANCIAL PROTECTION
“When you buy an ATOL protected fight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are nancially protected, where you can get information on what this means for you and who to contact if things go wrong.”
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the service listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer benefit) you under the ATOL scheme. You agree that in return for such a payment or benet you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non- provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable) you also agree that any such claim may be re-assign to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
CANCELLATION BY YOU
If you wish to cancel your booking you should advise us in writing as soon as you can. If we have made your insurance arrangements for you the premium is forfeited on cancellation. (Holiday insurance premiums are non-transferable and non-refundable). The cancellation charges on the holiday cost will be based on the date of receipt of your written notication and will be calculated on the following basis.
Over 60 days – Deposit only
• 40 to 60 days – 60%
• 29 to 39 days – 80%
• Under 28 days – 100%
While we have taken all reasonable care in arranging your holiday we are dependent on other organisations, which we do not own or operate, for the provision of travel and accommodation. Consequently we shall not be liable for loss, damage, inconvenience, death or personal injury due to neglect, act or omission of any other company or caused by an event beyond reasonable control. While we shall at all times use our reasonable endeavours to meet our clients’ specic requirements, we cannot accept responsibility for any loss, damage or expense thereby incurred if these deviate from the terms of the holiday being oered. If any changes or cancellations have to be made to the itinerary for reasons beyond our control, every reasonable eort will be made to arrange alternatives, where possible, but we cannot accept responsibility for any loss or damage (including damages for disappointment) which may be caused. Where any compensation is due this will be agreed on a reasonable basis and, where appropriate, the terms of international conventions will apply.
IF YOU HAVE A COMPLAINT
If you have a cause for complaint, this must be brought to the attention of a your representative immediately so that action can be taken to remedy the problem.
Failure to report any complaint to your representative whilst in the resort will jeopardise any claim. If the representative is unable to resolve the problem in the resort then details of the complaint should be notied to Solitair in writing within 28 days of your return. We will not entertain any compensation claim unless both procedures have been followed. Please report any problem during the holiday to your representative at once, preferably in writing, then contact us in writing within 4 weeks of your return. We will not entertain any compensation claim unless both procedures have been followed.
This section covers injury, illness or death while you are staying at the accommodation that we have booked for you. We have no direct control over the way our suppliers maintain and operate their properties but everyone employed or contracted by us or by our suppliers is expected to carry out their duties in accordance with accepted standards of behaviour. If they do not carry out their duties in accordance with accepted standards of behaviour. (or at all) and that fault results in your injury, illness or death, we may make a payment to you. We will not make any payment if your injury, illness or death was caused by an event or circumstances which the person who caused it could not have predicted or avoided even if they had taken all necessary and due care. We will not make any payment if your illness, injury or death was your own fault. If we do make a payment, it will be similar to one you would receive under English law in an English court. We will make such payments for injury, illness or death on the basis that you are expected to
• You must tell us and the supplier involved about your injury or illness while you are in the resort. You should also write to our at the address shown in our websiter about your claim within 28 days in order to allow us to investigate it properly and co-operate with us so as to enable us to carry out such investigation. Please include a letter about your injury or illness from your doctor if you can
• You should transfer to us any rights you have against the supplier or any other person.
• You should co-operate fully with us if we or our insurers want to enforce those rights.
• Any payments we make may be limited in accordance with international conventions. We ask you to transfer your rights to us so that we can claim back from suppliers any payments we make to you, plus any legal or other costs
In your own interest, you must be condent that your medical and physical condition is suited to the holiday you have chosen. If in doubt, please consult your doctor and be sure to advise us on the booking form of any condition we should be aware of.
New Government legislation requires all carriers (air, sea and rail) due to arrive in or depart the UK to submit detailed passenger information prior to travel. This means that Solitair Holidays will need to collect passport information from all travellers prior to travel so that all air, sea and rail tickets can be issued. For further information about e-borders you can visit the website on www.ukba.homeoffice.gov.uk. If any part of these Booking Conditions is found to be invalid, or unenforceable, then the remainder of the conditions will not be aected, and remain valid and enforceable.